How to File a Complaint Against BSI Financial Services

Go to the CFPB Complaint Portal

Visit consumerfinance.gov/complaint. This is the official U.S. government portal for consumer financial complaints. Filing is free.

Select "Mortgage" as the Product Type

Choose "Mortgage" from the product list, then select the issue type most relevant to your situation: "Trouble during payment process," "Applying for a mortgage or refinancing," "Closing on a mortgage," or "Struggling to pay mortgage."

Search for "BSI Financial" or "Servis One"

When prompted for the company name, search for "BSI Financial" or "Servis One." Select the correct company from the dropdown.

Describe Your Issue Clearly and Specifically

Include: exact dates, dollar amounts, names of representatives you spoke with, what you were told, and what actually happened. Attach copies of relevant documents (statements, letters, screenshots). The more specific, the better.

Submit and Track Your Complaint

You will receive a tracking number. BSI Financial must acknowledge the complaint within 15 days and provide a substantive response within 60 days. You can track the response status online.

File at BBB.org

Go to bbb.org and search for "BSI Financial Services Irving TX." Click "File a Complaint." BBB mediates between consumers and businesses and typically gets a response within 14–30 days.

Document Your Desired Resolution

Be specific about what outcome you want: a refund, correction of a credit report, reversal of fees, escrow adjustment, etc. Vague complaints are harder to resolve.